Consumer Protection
RawGrow Fruits is committed to complying with the UAE Federal Law No. (15) of 2020 on Consumer Protection. As our valued customer, you have the right to receive products that meet the quality, purpose, and characteristics described on our website.
Your Consumer Rights
| Right | Description |
|---|---|
| Product Quality | Receive products that meet the quality, purpose, and characteristics described on our website |
| Replacement/Refund | Request a replacement or refund if the product is defective or does not match the description |
| Clear Information | Receive clear information regarding prices, terms of sale, and warranties |
| Complaint Process | Submit a complaint to us and expect a timely response within 5 working days |
How to File a Complaint
Contact our Customer Service team:
Email: info@rawgrowfruits.com
We will review your complaint promptly and aim to respond within 5 working days.
UAE Ministry of Economy - Consumer Protection
| Contact Method | Details |
|---|---|
| Phone | 600 522 225 |
| Website | |
| When to Contact | If your issue remains unresolved after contacting our customer service |
Returns and Refund Policy
For more details about returns and refunds, please see our Returns Policy page.