Consumer Protection

RawGrow Fruits is committed to complying with the UAE Federal Law No. (15) of 2020 on Consumer Protection. As our valued customer, you have the right to receive products that meet the quality, purpose, and characteristics described on our website.

If you are not satisfied with your purchase or believe that any of our products do not meet the promised standards, you have the right to:

  • Request a replacement or refund if the product is defective or does not match the description.
  • Receive clear information regarding prices, terms of sale, and warranties.
  • Submit a complaint to us, and expect a timely response.

How to File a Complaint

If you wish to raise a complaint, please contact our Customer Service team:

We will review your complaint promptly and aim to respond within 5 working days.

If your issue remains unresolved, you may escalate your complaint to the UAE Ministry of Economy – Consumer Protection Department:

Returns and Refund Policy

For more details about returns and refunds, please see our Returns Policy page.